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DELIVERY & RETURNS POLICY

The information below should hopefully answer your questions, however if you wish to contact us please do so at info@madeonthechalk.co.uk

ORDERS

Once you have placed your order, we will package and post your item to the address specified during your purchase. Please note that we cannot accept any responsibility for incorrect addresses submitted to us. We ask that you check the address before completing your payment.

We aim to dispatch orders within 1-2 working days. You will receive an email stating when we have received your order and another email once your item(s) have been dispatched.

DELIVERY

We charge a flat rate of £3.90 for postage and packaging to the UK for orders of £45 or under.

For UK orders over £45 we offer free delivery

 

For deliveries within the EU, we charge a rate of £8.50.

 

If you live anywhere else in the world and would like to order from us please contact us for a quote.

 

We mostly use the Royal Mail second class for deliveries, however sometimes we may use different postal service providers. 

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Due to Covid-19, postage at this time is taking a little longer. If you have received your Dispatch Email, rest assured your order is on it's way to you. Thank you for your understanding.

CANCELATIONS

 

We really hope that you will love your Made on the Chalk products. However, if you are not completely happy with any of the items you have ordered, we are happy to offer a refund or exchange. 

We ask that you contact us within 14 days of delivery, with your order number and reason for returning. Please note the product must be in the original condition and packaging. Original condition means that there are no marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. If the product is not in the original packaging or is damaged we are not obliged to refund you.

Once we have received the returned items, we will process your exchange or refund the amount to your original payment method. Refunds will be processed within 14 days.

Please ensure that you send your return via Royal Mail Recorded Delivery or a trackable courier and keep hold of a postage receipt. We are only responsible for the items once they have been received back into our care.

DAMAGED GOODS

We check every product prior to dispatch to ensure that the highest standards have been met on every item. However if unfortunately you receive an item that is damaged please contact us within 2 days of receipt. You may contact us via our email address info@madeonthechalk.co.uk.

 

When you contact us, please ensure that you provide your order reference number and contact details for you, and details of the issue and we will arrange for a replacement to be sent out.

FREE POSTAGE ON UK ORDERS OVER £45